Nucleus3 Group N3 Evolve Account Manager Position Description V2 July 2026 Page 1 of 13
POSITION DESCRIPTION
Position Title: Account Manager
Business Unit: Nucleus3 Evolve / Client Growth and Service
Delivery
Location: Flexible / Hybrid, with attendance at Nucleus3
and client locations and business travel as required
Reports To: General Manager, Nucleus3 Evolve, or another
person nominated by Nucleus3 Group
Direct Reports (if any): None unless assigned; may lead account,
pursuit or engagement teams
Approved By: Executive General Manager
Version: 1.0 - July 2026
Review Date: July 2027
About Nucleus3 Group
Nucleus3 Group is a trusted consultancy and systems integrator that partners with
organisations operating in complex, asset-intensive industries to deliver meaningful
operational and business transformation. We work alongside our clients to develop practical
solutions that create measurable value across strategy, implementation and ongoing
support.
Our clients include organisations across the utilities, telecommunications and local
government sectors, where reliability, innovation and operational excellence are critical to
success. We take a customer-centric approach, working collaboratively to understand each
client's unique challenges and deliver outcomes that strengthen their business today while
preparing them for tomorrow.
Through a flexible delivery model that combines local expertise with blended delivery
capability, we tailor our services to meet our clients' objectives, timelines and operational
needs. Our experienced consultants bring deep industry knowledge and practical expertise
across the full project lifecycle, enabling our clients to confidently navigate complex
transformation programs.
At Nucleus3, we believe transformation is enabled by exceptional people, trusted
partnerships and innovative thinking. Every employee plays an important role in helping our
clients solve complex challenges, create lasting value and achieve sustainable success.
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OUR VISION
To become the partner of choice for enabling complex, critical transformation, leaving
every client stronger and better prepared for what comes next.
Our vision guides every decision we make. It reflects our commitment to building trusted
partnerships, delivering meaningful outcomes and helping our clients confidently navigate
change.
OUR MISSION
We enable transformation in complex, critical industries through great people, deep
expertise and innovative solutions.
Our mission defines why we exist. Through exceptional people, deep industry knowledge
and innovative thinking, we solve complex challenges and deliver practical solutions that
create measurable value for our clients.
OUR VALUES
Our values define how we work together, make decisions and build lasting relationships with
our colleagues, clients and partners.
One in, All in
We lean into each other's success. Goals are shared, the journey is shared, and no one is
left behind.
We believe the strongest outcomes come from genuine collaboration. We support one
another, celebrate success together and step in to help whenever it is needed.
Love our Work
We are passionate about what we do, and we have fun doing it. Energy and positivity are
choices we make together.
We take pride in delivering exceptional outcomes while creating an environment where
enthusiasm, curiosity and enjoyment are part of everyday work.
Be Yourself
We create a space where people bring everything they are to work. Diversity of thought and
experience is how we get better.
Different perspectives make us stronger, encourage innovation and help us solve complex
problems more effectively.
Straight Talk, Kind Heart
We have honest, direct conversations—including the hard ones—with compassion and
without grudges.
We communicate openly, respectfully and constructively, always approaching conversations
with empathy and a shared commitment to achieving the best outcome.
Win the Right Way
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Culture comes first. We don't compromise our integrity for outcomes. How we win matters as
much as winning.
We act ethically, honour our commitments and build trust through transparency,
accountability and professionalism.
Pay It Forward
We share our knowledge and skills to support and help our community. The Nucleus3 Group
and its staff are committed to leaving a positive mark both with our customers and within the
broader communities they are part of.
Living Our Values
Every employee is expected to demonstrate these values through their behaviours, decision-
making and interactions with colleagues, customers, partners and the broader community.
These values underpin our culture and are fundamental to achieving our Vision and Mission.
Working at Nucleus3
Working at Nucleus3 is about more than performing a role. Every employee contributes to
our culture, our reputation and the success of our clients. As an employee of Nucleus3
Group you are expected to:
• Demonstrate the Nucleus3 Vision, Mission and Values in everything you do.
• Contribute to a safe, respectful and inclusive workplace.
• Act ethically and with integrity at all times.
• Continuously learn, improve and support the success of your colleagues and clients.
POSITION PURPOSE
The Account Manager is responsible for the commercial performance and relationship
outcomes of an assigned portfolio of clients and consulting engagements. The role combines
strategic account management, consultative sales, business development, engagement
oversight and hands-on consultant support.
Acting as the primary connection between clients, Nucleus3 consultants and internal teams,
the Account Manager grows profitable revenue, protects service quality and supports
consultant engagement and retention. The position manages each engagement
professionally from opportunity identification and mobilisation through delivery, extension,
transition and closure.
WHY THIS ROLE MATTERS
The Account Manager plays a critical role in strengthening client relationships, growing
sustainable and profitable revenue, and ensuring that clients and consultants receive a
consistent and professional Nucleus3 experience. The role directly influences client
retention, consultant continuity, commercial performance and the reputation of Nucleus3
Group in the market.
SUCCESS IN THIS ROLE
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Success in this role is measured by the achievement of commercial targets, the strength and
durability of client relationships, consultant engagement and the effective management of
consulting engagements. A successful Account Manager will:
• Develop trusted client relationships supported by broad stakeholder engagement and
a strong understanding of each client's business, technology, workforce and
regulatory priorities.
• Achieve sustainable revenue and profit growth through retention, extensions, cross-
selling, new opportunities and selective new-client acquisition.
• Maintain a positive consultant experience that supports engagement, performance,
continuity, retention and redeployment.
• Ensure consulting engagements are well governed, commercially sound and
supported by timely communication and issue resolution.
• Maintain accurate pipeline, forecast, margin, account and engagement information.
• Collaborate effectively across Sales, Talent Acquisition, Delivery, Group Operations,
Finance, Marketing and People and Culture.
• Represent Nucleus3 professionally and consistently demonstrate its Vision, Mission
and Values.
KEY OBJECTIVES
The purpose of this role is to:
• Build and retain trusted client relationships.
• Achieve agreed revenue, profit, margin, new business and account growth targets.
• Identify and convert opportunities across Nucleus3 consulting, workforce and
outcome-based service offerings.
• Provide effective commercial and relationship oversight throughout the consulting
engagement lifecycle.
• Support consultant engagement, performance, retention and redeployment.
• Maintain disciplined account planning, pipeline management, forecasting and
commercial administration.
• Protect service quality, commercial outcomes and the reputation of Nucleus3 Group.
REPORTING RELATIONSHIPS
Key Internal Relationships
• General Manager, Nucleus3 Evolve
• Sales and Business Development Team
• Consultants
• Talent Acquisition
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• Delivery and Technical Leaders
• Group Operations
• Finance
• Marketing
• People and Culture
Key External Relationships
• Existing and prospective clients
• Client executives, technology, procurement, operational and people stakeholders
• Strategic partners, suppliers and subcontractors
• Industry associations and professional networks
KEY RESPONSIBILITIES
Client and Account Management
• Own the day-to-day and strategic relationship for assigned clients and act as a
principal point of contact for commercial, service and relationship matters.
• Develop and maintain practical account plans, stakeholder maps, engagement
calendars and growth strategies for priority accounts.
• Build relationships across operational, procurement, technology, people and
executive stakeholders rather than relying on a single client contact.
• Maintain a regular client contact cadence, including service reviews, account reviews
and forward-planning discussions appropriate to the account.
• Understand each client's operating environment, priorities, planned initiatives,
workforce needs, risks and decision-making processes and translate these into
relevant opportunities.
• Monitor account health, satisfaction, delivery performance and relationship risk;
resolve routine concerns promptly and escalate material issues.
• Lead or coordinate renewals, extensions, variations and account transitions.
• Promote Nucleus3 as a trusted, outcome-focused partner and seek appropriate client
references, testimonials and case studies with approval.
Sales and Business Development
• Achieve agreed revenue, profit, new business and growth targets for assigned
accounts and territories.
• Generate opportunities through account development, referrals, networking, market
activity, partner channels, targeted outreach, tenders and other approved business
development activity.
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• Identify and pursue cross-sell and up-sell opportunities across consulting,
augmentation, workforce and outcome-based services.
• Lead structured discovery and qualification to understand client need, value, buying
process, budget, competition, timing, decision criteria and delivery risk.
• Coordinate solution development with subject matter experts, Delivery Leaders and
Talent Acquisition to ensure proposed services are credible, deliverable and
commercially sound.
• Prepare or coordinate proposals, presentations, capability statements, quotations,
tenders and statements of work to a high professional standard.
• Negotiate commercial terms within delegated authority and obtain required approvals
for pricing, margin, legal, risk, contractual and delivery commitments.
• Maintain sufficient qualified pipeline coverage and progress opportunities through
agreed sales stages.
Consulting Engagement Management
• Coordinate the commercial and relationship lifecycle of consulting engagements from
opportunity handover and mobilisation through delivery, extension, transition and
closure.
• Confirm that scope, role expectations, rates, term, working arrangements, reporting
lines, dependencies and success measures are understood before commencement.
• Work with Talent Acquisition, Delivery, Group Operations and the client to support
timely onboarding, access, induction, screening, equipment and other mobilisation
requirements.
• Maintain oversight of engagement health, including consultant performance, client
satisfaction, utilisation, scope, term, rate, margin, timesheets, purchase orders,
invoicing dependencies and extension dates.
• Coordinate service reviews and communication between clients, consultants and
Nucleus3 delivery or technical leads.
• Identify risks, issues, emerging scope changes and commercial impacts early and
escalate in accordance with governance requirements.
• Support orderly offboarding, transition, knowledge transfer, redeployment and
lessons learned when engagements end or change.
Consultant Care and Engagement
• Build trusted relationships with consultants assigned to the client portfolio and
provide a consistent Nucleus3 point of contact throughout each assignment.
• Conduct structured check-ins at mobilisation, during the early stages of an
assignment and at an agreed ongoing frequency.
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• Ensure consultants understand relevant client and Nucleus3 expectations,
administrative processes, escalation pathways and professional conduct
requirements.
• Respond promptly to assignment-related questions and coordinate specialist support
from relevant internal teams.
• Gather balanced feedback from clients and consultants, recognise positive
performance and address concerns constructively, confidentially and early.
• Escalate formal performance, conduct, safety, wellbeing, grievance, payroll,
employment or legal matters to the appropriate authorised function.
• Identify extension, redeployment, career development and follow-on opportunity
pathways that support consultant retention and client continuity.
Commercial and Financial Management
• Manage accounts and opportunities with a clear focus on profitable growth,
sustainable margins and appropriate commercial risk.
• Understand the economics of augmentation and outcome-based engagements,
including rates, employment or supplier costs, utilisation, margin, profit and the
impact of scope or term changes.
• Apply pricing and margin disciplines and seek approval for exceptions, discounts,
low-margin engagements or non-standard arrangements.
• Maintain accurate revenue, profit, margin, extension and sales forecasts and explain
material movements, assumptions and risks.
• Support accurate and timely billing by ensuring contracts, purchase orders,
timesheets, rate information, extensions and engagement records are complete and
current.
• Assist Finance with invoice queries, disputed charges, overdue receivables and other
client commercial matters.
• Maintain clear records supporting commission calculation and performance reporting
in accordance with the applicable incentive plan.
Governance, Risk and Compliance
• Comply with Nucleus3 policies, values, delegated authorities, contractual
commitments and applicable legal, regulatory, privacy, security, safety and client
requirements.
• Protect confidential, personal, commercial and client information and use it only for
authorised business purposes.
• Ensure required approvals, due diligence, screening, access controls and client
prerequisites are completed before commitments are made or work commences.
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• Maintain complete and accurate records in approved systems, including CRM,
account plans, opportunity files, engagement records, approvals and risk or issue
logs.
• Disclose actual, potential or perceived conflicts of interest promptly.
• Escalate security, privacy, safety, conduct, service, financial, legal and reputational
incidents or risks in accordance with Nucleus3 procedures.
• Do not make unauthorised contractual, pricing, employment, legal, public or delivery
commitments.
Internal Collaboration and Business Contribution
• Work collaboratively with the General Manager and broader sales team to coordinate
account ownership, territory activity, pursuit strategy, pipeline, forecasting and client
coverage.
• Partner with Talent Acquisition to define requirements, improve candidate quality,
accelerate mobilisation and provide market and client feedback.
• Engage Delivery and technical leaders early where opportunities require solution
design, project governance, specialist assurance or outcome accountability.
• Work with Group Operations, Finance, Marketing, People and Culture and other
group functions to provide a seamless client and consultant experience.
• Share market intelligence, competitor insights, client priorities and lessons learned to
improve services and go-to-market activity.
• Contribute to sales meetings, planning, campaigns, events, tender responses,
continuous improvement initiatives and reusable sales assets.
• Support and mentor less experienced colleagues and demonstrate leadership
through ownership, sound judgement and constructive teamwork.
DECISION-MAKING AUTHORITY
This position is authorised to:
• Manage routine client and consultant communications and schedule account and
service reviews.
• Progress approved sales activity and coordinate proposals and engagement
administration.
• Resolve routine service matters and recommend commercial or delivery actions
within delegated authority.
• Negotiate and make commitments only within documented delegation limits.
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• Represent Nucleus3 at client meetings, industry events and market forums within
approved authority.
Approval is required for non-standard pricing or margin, contractual or legal terms, credit or
payment concessions, material scope changes, employment commitments, public
statements, client remedies, subcontractor commitments and any action outside delegated
authority.
Material client dissatisfaction, consultant performance or wellbeing concerns, safety or
security incidents, privacy matters, potential legal disputes, serious delivery failure, conflicts
of interest, suspected misconduct, significant revenue or margin risk and reputational
concerns must be escalated promptly.
KEY PERFORMANCE INDICATORS
Performance Area Expected Outcome Commercial Performance Achievement of agreed revenue, profit/PBT,
margin, new business, account growth, renewal and extension targets.
Pipeline and Forecasting Sufficient qualified pipeline coverage, effective opportunity progression, reliable forecasts and timely identification of risks or gaps.
Client Outcomes Strong client retention, satisfaction, stakeholder coverage, responsiveness, issue resolution and account-plan execution.
Consultant Outcomes Positive consultant engagement, retention, check- in completion, assignment continuity, extensions, redeployment and timely escalation of concerns.
Engagement Quality Effective mobilisation, contract and process compliance, healthy engagements, extension readiness, accurate records and minimal avoidable service disruption.
Financial and Administrative Discipline
Accurate account, margin, timesheet, purchase order, billing and commission information maintained in approved systems.
Collaboration and Values Professional conduct, effective internal collaboration, contribution to team priorities and consistent demonstration of Nucleus3 Values.
CORE COMPETENCIES The following core competencies describe the behaviours and attributes expected of
employees in this role.
Strategic Thinking
Demonstrates the ability to think beyond immediate priorities, align decisions with
organisational objectives and identify opportunities that support the long-term success of
Nucleus3 Group.
Commercial Acumen
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Understands the commercial impact of decisions and considers customer outcomes,
business performance and sustainable growth when making recommendations or taking
action.
Leadership
Leads by example through professionalism, integrity and accountability, while positively
influencing others and contributing to a high-performing team culture.
Customer Focus
Builds trusted relationships by understanding customer needs, delivering high-quality service
and creating positive outcomes that add value to the customer experience.
Communication
Communicates clearly, professionally and respectfully with colleagues, customers and
stakeholders, adapting communication style to suit the audience and situation.
Collaboration
Works effectively with others, shares knowledge and contributes to a positive, inclusive and
team-oriented workplace where shared success is valued.
Problem Solving
Approaches challenges with sound judgement, analyses issues objectively and identifies
practical solutions that support business and customer outcomes.
Accountability
Accepts responsibility for decisions, actions and outcomes, consistently delivering work to a
high standard while acting with integrity and professionalism.
Adaptability
Responds positively to change, embraces new ways of working and remains flexible in a
dynamic and evolving business environment.
Continuous Improvement
Seeks opportunities to improve processes, systems and ways of working, while supporting
innovation, learning and ongoing professional development.
SKILLS, KNOWLEDGE AND EXPERIENCE
QUALIFICATIONS
Essential
• A current driver licence and capacity to attend client sites and travel within the state,
interstate or overseas where required.
• Ability to satisfy client and Nucleus3 screening, security, probity, access and
compliance requirements applicable to assigned accounts.
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Desirable
• A relevant qualification in business, technology, sales, marketing, human resources
or a related discipline.
• Relevant training or certification in account management, consultative selling, project
management or service management.
KNOWLEDGE
Essential
• Consultative sales, account planning, opportunity qualification and client relationship
management.
• Commercial principles including pricing, cost, margin, profit, utilisation, contract term
and delivery risk.
• Consulting engagement lifecycles, mobilisation, service reviews, extensions,
transitions and closure.
• CRM, forecasting, pipeline management and accurate commercial record keeping.
• Client service, consultant engagement and appropriate issue escalation.
Desirable
• IT, digital, professional services, recruitment, labour hire or workforce solutions.
• Critical industries, essential services, regulated environments or complex enterprise
clients.
SKILLS
Essential
• Strong account management, consultative selling, discovery, qualification, proposal
development, presentation, negotiation and closing capability.
• Highly developed relationship management, influencing, communication, facilitation,
problem-solving and conflict-resolution skills.
• Commercial literacy and the ability to balance growth, client value, consultant
outcomes and appropriate risk.
• Ability to manage multiple clients, consultants, opportunities and concurrent
engagements.
• Strong organisation, prioritisation and follow-through in a flexible and fast-moving
environment.
• Competence with CRM, Microsoft 365 and business reporting tools, with a
commitment to complete, accurate and timely records.
• Sound judgement regarding when to act directly and when to escalate matters to an
authorised function.
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• Ability to work independently while contributing actively and collaboratively to a lean
team.
Desirable
• Capability in tender coordination, statement-of-work development and outcome-
based professional services.
• Experience using market intelligence, networking and partner channels to generate
new opportunities.
EXPERIENCE
Essential
• Demonstrated account management, business development, client services or
consulting engagement experience.
• A track record of developing trusted client relationships, progressing opportunities
and achieving commercial targets.
• Experience working with multiple stakeholders and managing a portfolio of clients,
consultants or concurrent engagements.
• Experience coordinating engagement mobilisation, governance, extensions, issue
resolution and transition activities.
Desirable
• Experience within IT, digital, professional services, recruitment, labour hire or
workforce solutions.
• Exposure to utilities, telecommunications, local government or other asset-intensive
and regulated sectors.
GENERAL CONDITIONS
This Position Description describes the primary responsibilities and requirements of the role.
It is not intended to be an exhaustive list of duties.
The responsibilities of the position may change from time to time to meet the operational
needs of the organisation, provided those changes remain consistent with the level and
purpose of the role.
Employees are expected to comply with all organisational policies, procedures, governance
frameworks and legislative obligations relevant to their role.
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EMPLOYEE ACKNOWLEDGEMENT
By signing below, I acknowledge that I have discussed this Position Description with my
manager and understand the responsibilities and expectations associated with my role.
Account Manager
Name: Louis Rogers Ross
Signature:
Date:
Executive General Manager
Name: Neil Dickson
Signature:
Date: